We complete a full review of the existing service operating model. We also undertake a comprehensive service vision & strategy review.
We design solutions based on our clients’ specific needs. These range from solution designs to technical and navigational designs, with the goal of providing the most efficient customer service possible.
We design and manufacture high-quality checkouts at affordable prices. We also introduce technology solutions that transform customer experiences and delivers operational simplicity and efficiency.
We manage the importing, shipping and storage of the various technical elements needed for our clients particular purposes.
Onsite Project Management
Our project managers will ensure the appropriate and safe coordination of everything onsite, ensuring that goals are delivered on schedule.
We don’t underestimate the impact of change on people. We develop and deliver Human Centred change programs to ensure your business is ready for change. Our change initiatives will ensure that change is embedded into your business, helping you achieve your vision and realise your benefits sooner.
Our finance specialists will ensure that all projects have a forecast and budget that will be delivered on schedule.
We offer training services from strategy, design, content development, facilitation and coaching. We offer different solutions depending on the training need and skills gap. We also incorporate any training into your L&D programs so that the change is embedded into your business-as-usual.
Front-end specific services
and manufacture, to execution and training.
The specific services we operate across the front-end and service proposition include:
- Defining the strategy, deep data analysis
- Optimising existing solutions
- Designing new solutions
- Introducing and integrating advances in technology
- Developing new blueprints, supply, implementation
- Preparing people for change and embedding change into the business
Innovations and technology CLX have introduced across the front end include:
- Autonomous shopping
- Scan-and-go mobile shopping
- New self-service technology for checkouts and customer services.
- Remote interventions (mobile RAP)
- Real time data analytics
- AI loss prevention
- Digital receipts
To maximise data for clients, we utilise leading systems and processes such as:
- Scan rates
- Packing rates
- Checkout modelling
- Capacity modelling
- Total-sufficiency modelling
- Self-sufficiency modelling
- Loyalty usage
- Trading patterns
- Cash usage
- Intervention analysis.