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What we do What we do

We are CLX

We use a tried and tested methodology to create efficient,
customer focused solutions for every business we work with.

Our five pillars

Unique approach and solutions
Unique approach and solutions

Unique approach and solutions

We are unique in the marketplace – combining the latest strategic thinking with the delivery of truly innovative end-to-end customer solutions and services.

Best in class people, knowledge & skills
Best in class people, knowledge & skills

Best in class people, knowledge & skills

Our global team of experts is solutions oriented, with a proven track record of delivery. We have the right mix of real-life operational experience, knowledge and insights needed to deliver for clients in a bespoke, flexible way.

Unlocking the potential of data
Unlocking the potential of data

Unlocking the potential of data

We are data-driven, operating at the cutting edge of the digital revolution. Our systems and processes help clients interpret customer information for maximum business impact, driving superior performance.

Forecasting future consumer trends
Forecasting future consumer trends

Forecasting future consumer trends

We understand the minds of your customers and bring our unique insights to the now and the next… As industry thought leaders, we aim to challenge our customers to ‘think differently’ for the benefit of their business and their customers.

Forging long term trusted partnerships
Forging long term trusted partnerships

Forging long term trusted partnerships

We are proud of our progress and passionate about the work we do. Our entrepreneurial spirit creates a ‘can do’ culture of collaboration, building a global network of clients that understand the inherent value in positive customer journeys.

Who we work with

CLX have a number of leading-edge retail clients including:
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner

Where we work

We have globally experienced professional teams across the world with offices in Australia, the UK, and the Asia Pacific Region
helping global companies to stand out from the crowd through efficient customer-led experiences.

Where we work
  • Australia (office)Australia (office)
  • Canada (project)Canada (project)
  • Hong Kong (project)Hong Kong (project)
  • New Zealand (project)New Zealand (project)
  • Singapore (office)Singapore (office)
  • Thailand (project)Thailand (project)
  • United Kingdom (office)United Kingdom (office)

Meet the team

Our leadership team has extensive experience working with international retail clients across the globe
and first-hand experience transforming businesses to deliver optimum results.

Tony Chapman

Founder and Chief Executive Officer
Tony Chapman

Tony Chapman

Founder and Chief Executive Officer

Sarah Campbell

Director of Strategy and Partnerships, Global
Sarah Campbell

Sarah Campbell

Director of Strategy and Partnerships, Global

Mark Packiyanathan

Director, Australia and Asia Pacific
Mark Packiyanathan

Mark Packiyanathan

Director, Australia and Asia Pacific

Michael Michael

Director of Digital, Global
Michael Michael

Michael Michael

Director of Digital, Global

Steve Turner

Senior Consultant, United Kingdom
Steve Turner

Steve Turner

Senior Consultant, United Kingdom

Karen Rogers

Executive General Manager, Australia
Karen Rogers

Karen Rogers

Executive General Manager, Australia

James Lancaster

Executive General Manager, Australia
James Lancaster

James Lancaster

Executive General Manager, Australia

Karen Brickell

Executive General Manager, Australia
Karen Brickell

Karen Brickell

Executive General Manager, Australia

Jarrod Webb

Executive General Manager, Australia
Jarrod Webb

Jarrod Webb

Executive General Manager, Australia

Dean Mengual

Executive General Manager, United Kingdom
Dean Mengual

Dean Mengual

Executive General Manager, United Kingdom

Scott Gemson

Project Consultant, United Kingdom
Scott Gemson

Scott Gemson

Project Consultant, United Kingdom

Josh Smith

Senior Consultant, United Kingdom
Josh Smith

Josh Smith

Senior Consultant, United Kingdom