Our collective experience means we live and breathe retail. We can help you develop frameworks or new ways of working that will optimise your business and take customer experience to new levels.
Our expertise
We have experience in:
- Operations and infrastructure analysis
- Operations modelling and framework design
- Organisation design and structure
- Operating standards
- Customer service principles
- Customer service models
- Ways of working
Our services
We offer:
- Process mapping
- Time in motion studies
- Business workshops
- Procedural writing and documentation
- Internal communications strategy and development
- Customer and team member insights and analysis
- Mystery shop reports and analysis