Did you know?
Over the past decade, autonomous shopping technology has gone from strength to strength.
The results are especially promising in high traffic environments where customers are short on time like in stadiums, airports, universities and more.
Additionally, there is demand in remote settings such as mining sites in Australia, where hundreds of workers operate on rotating shifts around the clock. They need access to essentials, but staffing has made it difficult to keep traditional shops open for long periods of time.
The success of autonomous stores is in the combination of location, technology, design, planning, launch and training, all of which need to work together for optimal results.
As front end specialists passionate about the customer checkout experience, here is what we have learnt.
Customers tell us…
When customers are short on time, they want:
- No queues/stress – they don’t want to miss the game, concert or flight.
- No friction/hassles – no scan, no wallets, no hassle.
Customers always want:
- Always open – no “closed” sign at the door.
- Space – bright, easy to navigate, room to move around, comfortable.
- Ergonomics – products that are easy to reach.
- Premium experience – feeling cutting-edge and cool.
Businesses tell us…
Businesses are seeing benefits such as:
- Increased sales and revenue from faster throughput and 24/7 availability.
- Labour efficiency – fewer staff compared to a traditional staffed kiosk. Team members can be redeployed to premium service areas as required.
- Consistent service quality – minimises human error or variability such as slow service.
- Lower operating costs – reduced wage bill, HR overheads.
- Optimised space use – smaller footprint, freeing space for other revenue-generating areas.
- Scalability – multiple compact stores spaces across concourse/venue to balance foot traffic.
- Sponsorship potential – for example, The Heineken Smart Bar.
Results and Outcomes
1. Arena Express Bar at Rod Laver Stadium – Melbourne, Australia
CLX designed, manufactured, constructed, and installed a fully automated bar. In time for the Australian Open Grand Slam tennis, the self-serve bar gave fans quick access to drinks and snacks, without missing a moment of the action.
The bar broke records including:
- Peak Service Capacity: Serving 12 customers a minute for 14 hours
- Revenue: Boosted sales to record heights, exceeding previous years
- Enhanced Customer Experience: no queues, seamless purchasing journey in a bright space with considered aesthetics and details
2. The Corner Next Gen Store – Gudai-Darri, Pilbara, Western Australia
CLX installed, configured and activated the autonomous container store. We provided technicians for on-site support, giving workers access and confidence to use the technology.
The Gudai Darri mining site is nearly 1500 km from the capital city of Perth, workers at this site now have access to food, drinks, and everyday items when they need it.
What’s Next
CLX is working with businesses to deliver more autonomous shopping solutions to where customers need it the most. We have the experience and expertise to deliver permanent or pop-up formats in:
- Stadiums
- Events
- Universities
- Cinemas
- Airports
- Service/fuel stations
- Construction sites
- Remote communities
- Military bases
Contact us at info@clxprofessionals.com to transform your customer experience with autonomous shopping.